Return policy
We want you to be completely satisfied with your purchase at Luminous Me. If you change your mind, we are happy to accept returns within 30 days of purchase, subject to below conditions:
- Items must be unopened, unused and in its original packaging. Due to hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or tampered with, unless the item is defective or arrived damaged.
- You may return items for a full refund or exchange. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
- If you receive a faulty or incorrect product, please contact our customer service team within 7 day of delivery with your order details and photographs of the issue. Refunds will be processed to the original payment method within 5-10 business days after the returned item has been received and inspected.
Refund
It will take between 5-10 working days for us to process your refund. If your refund is taking longer than you expected please contact us and we will look into this immediately. We will always email you once your refund has been processed.